Meghavi Grew Incremental Revenue from (loyalty) by 48% with zithara new age loyalty

Meghavi sold many Memberships to create repetitive behavior in their customers. However , it also created stagnation of Ticket size. They needed to increase the ticket size, yet make them feel that they got the best deal. Introduced Customized reward program that guaranteed better purchasability next visit while increasing the spend each visit. Megahvi quickly saw a 17% ATV increase.

Industry

Spa

RESULT

0 %

ATV increase

0 %

Increase in sales

About Meghavi Wellness

Largest Luxury Spa Chain Brands in India is a popular wellness brand that offers a range of services and products designed to help customers lead a healthy and balanced life. Meghavi Wellness Chain pioneered and removed the taboo around body massages by adding an unbeatable value proposition to their customer base which created loyal customer base for them

Solution

Zithara Helped the brand understand that Singular ways to increase LTV yet have the customer repeat at regular intervals, they had to do away with steep discounts and reward their customers at each visit so the customers could convert the reward point for Future visits to the store.

Zithara is an All-in-one AI-powered CRM built to maximize revenue for any Omni Channel retail. Zithara offers Rewards/loyalty, Referrals, Feedback, Whatsapp Business API with green tick verification to connect communication channels with customers, Customer segmentation, an Automated Campaign engine, and Integration into Social media Ads and campaigns.

Results

The partnership with Zithara helped Meghavi Wellness Chain achieve its goals of increasing its customer LTV and attracting new customers. By using personalized discounts and a referral program, Meghavi was able to incentivize customers to spend more and refer their friends and family to the spa.

This resulted in a significant increase in customer LTV and helped them attract new customers.

Overall, the partnership with Zithara was a success and helped Largest Luxury Spa Chain Brands in India achieve their business objectives.

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WhatsApp for Business

Zithara’s WhatsApp Business solution empowers omnichannel retailers with seamless communication, personalized support, and automated messaging to enhance customer experience and drive business growth.

Referrals and Feedback

Zithara’s Referrals and Feedback feature enables retailers to Utilise customer referrals and collects valuable feedback to improve their products and services, ultimately driving customer loyalty and business success.

Loyalty & Rewards Program

Loyalty rewards programs offered by Zithara help retailers incentivize customer loyalty and repeat purchases. By offering exclusive rewards, discounts, or special privileges, retailers can encourage customers to continue shopping with them, leading to increased customer retention, higher sales, and overall business growth.

Customer segmentation

Optimise RFM-led cutting-edge filtering criteria to target customers. Use context-led insights to understand your customer’s behaviour better & Create a 360* view of your customers across offline locations, online stores, loyalty & feedback systems.

Lead Management

Capture every lead from Facebook and Instagram campaigns and sync seamlessly with your CRM. Engage prospects through multiple channels like social media, WhatsApp, and smart popups. Automate lead distribution for efficient and effective communication, converting leads into customers effortlessly.